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Privacy policy

We love precise positioning, not privacy risks. That’s why we handle your data with care. Simple, clear, and secure. Here’s how we collect your data and what we use it for.

Last updated: Soest, 31 July 2025
Remco
Marketing

1. Who are we?

RTKsub.com (“RTKsub,” “we,” “us”) is a service provider offering centimeter-level GNSS positioning services via the GEODNET network. We are based in the Netherlands and are responsible for processing your personal data as explained in this privacy policy.

Have questions? Please contact us at info@rtksub.cloudpress-dev.com.

2. What personal data do we collect and why?

We only process personal data necessary for providing our services or to comply with legal obligations. This may include:

  • Identification and contact details
    such as name, company name, email address, phone number, address, country.
  • Account data
    such as username, encrypted password, subscription type, usage logs.
  • Technical information
    such as type of GNSS receiver, serial number, software version, IP address, session data.
  • Payment details
    such as transaction numbers and payment methods (e.g., iDEAL, credit card). We do not store full credit card numbers.
  • Communication
    such as emails, chats, or helpdesk tickets.

We use this data for:

  • Delivering our services and managing your subscription;
  • Creating and managing user accounts;
  • Customer service and technical support;
  • Invoicing and administration;
  • Securing our systems;
  • Analyzing and improving our services;
  • Complying with legal obligations.

We do not use your data for automated decision-making without human intervention (profiling).

3. How long do we retain your data?

We do not retain personal data longer than necessary:

  • Account and usage data: up to 2 years after account termination.
  • Billing records: 7 years, in compliance with tax retention laws.

Support records: up to 2 years after resolution.

4. With who do we share your data?

We only share your data with third parties when necessary for our services or if required by law, for example with:

  • IT service providers (hosting, software vendors);
  • Payment providers;
  • GEODNET, if technically necessary for delivering data (e.g., IP addresses for network access);
  • Government authorities if legally obligated.

We sign data processing agreements with third parties to protect your privacy.

5. Where do we process your data?

We process your personal data within the European Economic Area (EEA). If data is processed outside the EEA, we ensure appropriate safeguards, such as standard contractual clauses.

6. Security

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. Examples include:

  • encryption of data;
  • secure access with passwords and two-factor authentication;
  • regular security updates.

7. Your rights

You have the right to:

  • access your data;
  • correct your data;
  • delete your data (right to be forgotten);
  • object to processing;
  • request restriction of processing;
  • receive your data in a portable format (data portability);
  • lodge a complaint with the Data Protection Authority.

Want to exercise your rights? Email us at info@rtksub.cloudpress-dev.com.

8. Changes

We may update this privacy policy. The latest version is always available on our website. In case of significant changes, we will inform you by email or via our platform.